Placing an order for goods on Darlies.co.uk indicates your “acceptance” of our terms and conditions. Ideally, all payments must be with your own bank card and with adequate funds to make payment. Fraudulent use of bank cards will be reported to the relevant authorities. Darlies.co.uk may suspend or cancel your order or registration immediately if you breach these terms and conditions.

Ordering:
Simply select the items and their quantity to add them in the shopping basket. Make sure that you select the correct item and weight. Once done, you need to select the desired shipping type out of several options. You have to add at least one address to select it as your billing and delivery address. The billing address has to be the address where your bank card is registered. Please make sure that you provide all the correct details for a successful order to avoid any further delays, we cannot change an address once shipped.

Payments:
Once you completed the steps of adding products to the shipping basket and you have chosen the right shipping, then you have to check out for the payment. The quickest and safest method to pay is to pay online via Paypal or Sagepay using your bank card. For a successful order, the payment transaction has to be approved by the bank. Once your order is completed and the payment is received, you will receive the confirmation email from us.

VAT:
Please note, all prices include the VAT. However if you are within the Europe and you have a business as well as a valid VAT, then you need to provide us these details to the exemption from the VAT. In all other cases, you have to pay the VAT as per UK law.

Processing:
As soon as we receive a clear payment for your order, we start processing your order. Orders are processed and posted on same day (Monday-Friday) if the order is placed before 12pm. If for any reason, any of the items are not in stock, you are informed by our customer support through telephone or email. In this situation, we always wait for your advice about getting a partial refund or choosing an alternative product.

Products:
It is important to know that the products might have a new packaging and labelling as compared to the images shown on the website, however if the product is the same and only the packaging is new, this will be considered as the same product. Any Props shown in the product image are not included in the order. All images are for Illustration Purposes only and may not represent the actual Product.

Cancellation:
You can cancel your order on the same day before 12:00pm otherwise we may dispatch your order. If you are unable to inform us on time and the order is already dispatched, the only way to cancel that order is to wait until you receive the items and then sending them back to us to get the refund for the total amount of products (not including outgoing delivery charge). If you cancel an order after it has shipped, it is your responsibility to accept the delivery and return the item to us, if you refuse a delivery, you will only be refunded the item cost minus the return delivery charge.

Posting and Packaging:
We use Royal Mail, UK Mail and Pallet Networks for our Deliveries. All parcels will be dispatched through a traceable service and we can send you a parcel tracking number by email. All Palletised orders (usually over 125kg) will be Dispatched using one of our Pallet Network Carriers. If your order has been Dispatched using Royal Mail or UK Mail you will receive a Tracking Email to the email address associated with your order. It is your responsibility to follow your Online Tracking, including but not limited to: Rearranging Delivery, Changing Delivery, Picking up your item(s) from your Local Delivery Depot. Failure to do so will result in the item(s) automatic return, in which case you will be Refunded the Item Cost, minus the Return Charge Only. This refund will only be given if the item arrives back intact.

Courier Delivery:
You will receive an email when your order is processed with your Tracking Number and Service, it is your responsibility to follow your order, and make an arrangements necessary. As soon as you receive your Order, please ensure that it is not opened or damaged, you agree to report any damages/defects within 2 days to allow us to deal with your issue promptly. If you do not receive your parcel after the estimated Delivery Date, please let us know immediately so that we can find it for you. If your order was sent on a UK Mail Service, and the Tracking states it has been Delivered but it has not, the Courier requires a Disputed Delivery Form to be filled in to confirm non-receipt of goods, and full co-operation with local authorities. If you are not happy to do so no Refund/Replacement will be granted. As soon as we receive this from you, we immediately resend you new items or else you can advise us to make a refund for you. Please ensure your address is 100% Accurate, we are not held at fault if the Delivery Address is incorrect, we have no way of recovering the goods sent. Delivery Times not include any public holidays or weekends. Please note that we cannot be held responsible for items delayed in the postal system due to things such as Adverse Weather and Busy Holidays, as this is beyond our control.

Palletised Deliveries:
Please have your Contact Information up to date to arrange delivery for Pallet Orders. Orders over 1000kg will require your OWN Forklift. The Ground/Road around the property needs to be flat, level and solid. This service requires a signature, unless you advise a safe place to leave it, at the driver’s discretion if safe to do so, Darlies hold no responsibility if left. Where a delivery cannot be made due to access we will attempt a re-delivery at your request for a charge of £40.00 per pallet on the following day or when arranged. In any cases of Damages/Shortages you must note this when you Sign for it, and then contact us right away for Refunds/Replacements on any Damages. If you do not note this on the Delivery Note when you sign for the Pallet, no refunds/replacements will be given. Refunds/Replacements are only issued for what has been noted. Pallet Orders cancelled en route, or returned due to ground Conditions/Access Restrictions will incur a return fee of £40 per pallet (subject to Location), deducted from any refunds given.

Returns:
You can return any items within 14 working days from the date you received them, or if you want to cancel and return your order, you have 14 days from the cancellation date to return the item to us. In case of any returns, always make sure that the returned items are unopened and unused, in the exact same condition that they were sent. Used items cannot be accepted because of hygienic/health reasons. You can write down a small note to tell us the reason why you are sending the items back and what products do you want as a replacement/refund required. Do NOT Start a Return of any Items without letting us know beforehand, either by email or by our Contact Form, otherwise a refund may not be given. If the item you have received is damaged, we will accept photographs in most cases, without the need of a return. The returning address is the address mentioned on the Returns Page. When returning items, please ensure you use a tracked service, as we cannot provide a refund/replacement if the item is lost. Please use adequate packaging when returning an item, damaged items will be disposed of and no refund/replacement will be given.

Liability/Refunds:
The cost of returning the item to us is your liability. The item is your responsibility until it reaches us, so for your own protection, we recommend that you send the parcel using a recorded or tracked delivery service. We cannot refund return items lost in the post. Return Postage charges are only refunded when the goods are confirmed as faulty or the wrong item has been shipped. How long does the return take? Please allow 1 to 3 working days from the date we have received the parcel for the item(s) to be checked and for the return to be processed. Please note: exchanges are subject to availability. Where replacement stock is not available a refund will be issued for your item.

Refunds:
In case of any refund, the amount can only be refunded back to the same bank card that was used to make the purchase. If you make a cancellation/return within the cancellation period, you will receive your refund within 14 Days of us receiving your Return or within 14 days of proof of postage, whichever is sooner. All refunds take 2 to 3 working days from the date when the refund request is posted. If a refund is based on a faulty product which covers a manufacturer’s warranty, the refund will not take place before getting a feedback from the manufacturer. In cases of Damaged/Faulty goods, if you have paid for expedited delivery, this will not be refunded, only standard delivery charges (or free shipping) will be refunded.

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